
(p.21) 7 Ironically, the version appearing in The Essay Connection, a college writing anthology where I first encountered Gawande and adapted from the version which first appeared in the New England Journal of Medicine in 2004, does not include a section I found most meaningful and hopeful when I read the book. The essay explores persistent system and human impediments to improving practice, at which success requires making a hundred small steps go right. (p.14) ( We doctors and nurses wash our hands one-third to one-half as often as we are supposed to.) In Better, ten essays are organized to illustrate the core requirements, and the first essay, “On Washing Hands,” explores the incredible difficulty, the diligence demanded, in getting medical practitioners to be meticulous in a basic practice, the one thing that consistently halts the spread of infections. The question is, having accepted the responsibility, how one does such work well.

The question is not whether one accepts the responsibility. To complicate matters, we…are also only human ourselves…Yet to live as a doctor is to live so that one’s life is bound up in others’ and in science and in the messy, complicated connection between the two. The world is chaotic, disorganized and vexing, and medicine (education?) is nowhere spared that reality.
